Frequently Asked Questions

FAQs

Do you offer framed prints?

Yes, we offer a range of premium frames which are custom made to order by our print lab.

Contact us for a quote with your desired image, size and printing medium. We will get back to you with the custom framing options available for your chosen print medium and size.

How long does a print take to deliver?

We endeavour to process all print orders within 2 business days and will send the order through to our printing lab once payment has been cleared. The print lab will usually dispatch your order within 1-2 weeks for delivery within Australia. Custom framed prints may take up to 2-3 weeks for delivery within Australia.

Do you ship prints internationally?

Yes, we can ship unframed print orders to countries outside of Australia. Contact us for a quote with the desired image, size and printing medium.

Please note that we can only ship unframed prints internationally.

Customs duties and import taxes are not included in our pricing. You may need to pay import taxes or customs duties to your relevant authority upon delivery.

Delivery for overseas orders are subject to international customs and couriers in your destination country, however, you should typically receive your print within 3-4 weeks.

What should I wear to a photo shoot?

If you have booked a portrait photoshoot with us, we recommend wearing comfortable, light-coloured clothing which does not have any recognisable logos or insignias. Simple clothing without any strong patterns works best.

Generally, white and light tan coloured clothing is perfect for sunset shoots during golden hour. However, feel free to add your own creative touch and choose a nice outfit which you would normally wear (no need to buy anything fancy for the shoot!), as this would feel the most genuine when you look back at the images years down the track.

If your shoot involves being outdoors, we strongly recommend being prepared for whatever the weather may bring. As we may need to walk and travel on uneven ground between shoot locations, sensible enclosed footwear is recommended. Feel free to bring a separate pair of shoes to change into if you would like to wear something different for the photos.

As always, please remember to wear appropriate sun protection and slip, slop, slap!

How do I prepare for a photoshoot?

Just bring your best smile! Leave the rest up to us :)