Frequently Asked Questions

FAQs

Have questions? We’ve got answers.

Choosing the right photographer shouldn’t feel complicated. We’ve pulled together answers to the most common questions about about booking, deliverables, usage rights and more, so you know exactly what to expect when working with us.

Still have questions? Get in touch and we’ll be happy to help.

Contact Us

Working With Us

  • We specialise in bold, story-driven photography for brands, events and destinations. This includes major festivals, experiential activations, placemaking projects, tourism campaigns, cultural and corporate events and interiors/space photography.

    Have something else in mind? Get in touch and we can explore how we can help!

  • We’re based in the Sydney, Australia but are available to travel worldwide for projects.

    Travel outside the Sydney metro area can be arranged, with travel fees quoted depending on location.

  • Simply get in touch through our Contact page with details of your project. We’ll arrange a short call to better understand your needs and then provide you with a tailored quote for your consideration.

  • For major events, we recommend booking several months in advance to secure your preferred dates. For smaller shoots, earlier is always better, but we’ll always do our best to accommodate shorter lead times if our schedule allows.

    If you have a project coming up soon, please reach out, we’ll always try to make it work if we can.

  • We understand that every project is unique and has different needs. As such, we take this into consideration when preparing a quote tailored to your project.

    Our pricing is based on factors such as the coverage scope, scale of the project, the type of deliverables required as well as your licensing and usage needs.

    We’ll provide a clear, customised quote so you know exactly what’s included.

  • All quotes include pre-production coordination, on-site photography coverage, post-production editing, licensing and online delivery of final assets. Licensing and usage rights are tailored to your needs and clearly outlined in your quote.

  • We keep things simple and transparent. Our standard licence covers general marketing, web, social media and print for your organisation. Extended or third-party usage (for example, if sponsors wish to use the images, or distribution to the media) can be added as needed.

  • Our standard turnaround time is 7–10 business days for events and campaigns. Faster delivery can be scoped into your quote if needed.

  • Yes, we hold comprehensive public liability insurance that goes beyond the standard coverage most commercial clients and venues require.

  • Yes, we offer video production in collaboration with our in-house videographer. This includes event recap and highlight videos, social media content and campaign videos.

  • Yes, we are CASA-licensed for commercial drone operations and can provide aerial coverage as an optional add-on.

    Please note that flights are subject to CASA regulations and can only be conducted in approved airspace outside restricted No Fly Zones.

Prints & Store

  • Prints are supplied unframed so you can choose a frame to match your style and space.

  • Yes, we offer a range of premium frames which are custom made to order by our print lab.

    Contact us for a quote with your desired image, size and printing medium. We will get back to you with the custom framing options available for your chosen print medium and size.

  • We endeavour to process all print orders within 2 business days and will send the order through to our printing lab once payment has been cleared.

    The print lab will usually dispatch your order within 1-2 weeks for delivery within Australia. Custom framed prints may take up to 2-3 weeks for delivery within Australia.

  • Yes, we can ship unframed print orders to countries outside of Australia. Contact us for a quote with the desired image, size and printing medium.

    Please note that we can only ship unframed prints internationally.

    Customs duties and import taxes are not included in our pricing. You may need to pay import taxes or customs duties to your relevant authority upon delivery.

    Delivery for overseas orders are subject to international customs and couriers in your destination country, however, you should typically receive your print within 3-4 weeks.

  • All prints are produced on premium archival paper with a museum-quality finish. Colours are vibrant, details are sharp, and the paper is designed to last for decades.

  • In many cases, yes. If you need a specific size that isn’t listed in our shop, please get in touch and we’ll let you know if it’s possible.

  • As each print is custom made to order, we don’t offer change-of-mind returns. However, if there’s a problem with your print, contact us within 3 days of delivery with photos of the damaged goods and we’ll do our best to assist you.